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Managed Service Providers—How to manage the gap between SLA and customer experience

by Ian Tomlin | Mar 9, 2021 | Managed Service Provider (MSP)

Are you happy with your MSP customer experience? Picking up the phone every now and then, responding to calls, being attentive, delivering on promises, not hiding behind policies and procedures to do the right thing: On the surface, customer service doesn’t appear a...
FINDING YOUR PERFECT (FLEXIBLE WORKFORCE TALENT) PARTNER

FINDING YOUR PERFECT (FLEXIBLE WORKFORCE TALENT) PARTNER

by Ian Tomlin | Feb 25, 2021 | Contingent Workforce Management, Future of Work, Talent Strategy, Workforce Management

How do you find a partner that can help your business to make the most of your flexible workforce opportunity? To harness a flexible workforce you’ll most probably need a partner, But what sort? With so many different types of partnerships available to business and...
We’ll call you back: Why MSP services often fall short of the mark

We’ll call you back: Why MSP services often fall short of the mark

by Ian Tomlin | Feb 9, 2021 | Managed Service Provider (MSP)

In the Contingent Workforce Management (CWM) discipline, the established role of a Managed Service Provisioning (MSP) partner is to bring cost control, governance and organization to programs. In a typical scenario, organizations will expect an MSP to provide...
Direct Sourcing: The bridge between RPO and MSP

Direct Sourcing: The bridge between RPO and MSP

by Ian Tomlin | Jan 5, 2021 | Direct Sourcing

As the COVID-19 virus mutates into new variants ever more determined to distribute its misery, it looks like the early part of 2021 is going to be nothing more than a carry forward of the remote working experiences most economies had to live with in 2020. Whether it...
2021: The Year when RPO gets Subsumed by the MSP Model

2021: The Year when RPO gets Subsumed by the MSP Model

by Ian Tomlin | Dec 22, 2020 | Future of Work, Managed Service Provider (MSP), Talent Strategy, Total Talent Management, Workforce Management

Two of the more common acronyms used in the workforce management industry this year have been ‘RPO’ (i.e., Recruitment Process Outsourcing) and ‘MSP’ (i.e., Managed Service Provisioning). It looks like 2021 might be the year when one gets subsumed by the other—but...
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