Workforce Management (WFM) describes the methods employed by organizations to manage and optimize the productivity of its workforce. It’s about forecasting labor requirements and creating and managing workforce activities to get jobs done.
Every organizations needs a kernel of people with the right blend of skills, experience and know-how to made decisions and get jobs done. Many roles these days can be automated with Artificial Intelligence, sensor base devices, hardware and software robots. Nevertheless, there are still a wide variety of jobs hat humans do better!
It used to be solely about managing full-time employees, but increasingly the workforce is made of of freelance, gig and contingent workers. An increase in the use of software robots is also skewering how business leaders see ‘work resourcing.’
This means that way organizations approach workforce management to get jobs done is constantly changing and needs to be revisited frequently.