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Managed Service Providers—How to manage the gap between SLA and customer experience
To get the best out of your MSP relationship, your SLA needs to set out your expectations for what good customer service means to you.
How to find your perfect Contingent Workforce Management partner
Looking for a partner that can help your business to make the most of your flexible workforce opportunity? Learn how to choose the right one.
We’ll call you back: Why MSP services often fall short of the mark
Bad MSP customer service – what’s going wrong, and how can you avoid the trap of entering into an undesirable MSP relationship?
Total Talent Management combines RPO and MSP in one
Total Talent Management is an emerging strategy that combines RPO and MSP in one solution. What is its impact on management and recruitment?
The Future of Talent Strategies in 2021
These are the 3 flexible workforce trends for 2021 you shouldn’t ignore. Find out what to expect and how to prepare your business strategies.
On Demand Talent Sourcing is Evolving
Businesses are on the lookout for...
New McKinsey Report Deep Dives into Hybrid Working
A report by McKinsey & Co. investigates the impact of the Pandemic on flexible workforce practices and future trends. Here are the key facts.
Rethinking Vendor Management Systems for your Future Workforce
Vendor Management Systems (VMS) are...
Envisioning the Future of Recruitment
Automation of the tedious tasks within recruiting and workforce management is happening and there’s plenty of opportunity to improve.
A Flexible Workforce: Before and After COVID-19
Talent leaders are increasingly looking for flexible, contingent workers to fill their vacancies. How do you build a flexible workforce?
MSP 2.0: Correlation, Causation & Prediction for Competitive Advantage
Back to the office and a new way of...
Rempathy = Remote + Empathy
About This Article The Workspend...
Workspend Advisory Services (WAS) – Implementation
Looking for a more holistic, consultative, and design-based approach to MSP program implementation? Discover our WAS advisory solutions.
Workspend’s Strategic Center of Operational Excellence (SCOE)
Learn how Workspend helps power your success through our Strategic Center of Operational Excellence (SCOE).
Our Design Thinking Service Delivery Model
Learn about our Design Thinking approach to MSP service delivery, and how it can revolutionize customer value.
COVID-19 is Re-Shaping Talent Markets
COVID-19 has changed the world of work...
Workforce Planning – How to Adapt and Scale to Cope with Perpetual Organizational Change
COVID-19 will force changes to the...
Breaking Barriers: Achieving Workplace Equality for All
Create a more diverse and inclusive workplace and get actionable tips for fostering a welcoming and supportive environment for all employees.
Freelancer Benefits and Reasons to be Proud
The term ‘freelancer’ describes an...
Five Secrets to Sourcing Skilled Talent
Finding ‘people to do jobs‘ isn’t the...
Over The Odds: Paying Too Much For Talent
How do you know you’re paying the...
Indirect Spend – Why you might be looking at the tip of the iceberg
How big an issue is hidden talent...
Master the Art of Talent Seduction or Don’t Get The Talent You Need. Your Choice.
...
How Enterprise Survives COVID-19: The Business Imperative to Install ‘Rubber-Walls’
With the fast pace of change affecting...
How to Shape-up Your Brand to Attract the Best Talent
Don’t assume your brand is ‘good...
