Are you happy with your MSP customer experience? Picking up the phone every now and then, responding to calls, being attentive, delivering on promises, not hiding behind policies and procedures to do the right thing: On the surface, customer service doesn’t appear a...
In the Contingent Workforce Management (CWM) discipline, the established role of a Managed Service Provisioning (MSP) partner is to bring cost control, governance and organization to programs. In a typical scenario, organizations will expect an MSP to provide...
Two of the more common acronyms used in the workforce management industry this year have been ‘RPO’ (i.e., Recruitment Process Outsourcing) and ‘MSP’ (i.e., Managed Service Provisioning). It looks like 2021 might be the year when one gets subsumed by the other—but...
Is your workforce as FLEXIBLE as it needs to be? Lots of people are talking about the need for flexibility in the workforce as the economy bounces back from the pandemic. But why? Welcome to a STOP: START Labor Market It comes down to organizations like yours seeking...
Back to the office and a new way of working As things settle down and all of us start adjusting to the ‘new’ normal, HR and Talent Acquisition Metrics will now need to be reconsidered. While the metrics themselves might not change dramatically, the impact of those...
A traditional managed service provider (MSP) solution’s plan begins with analyzing the prevailing business constraints in a talent supply chain and then addresses the standard set of program issues using a well-worn solutions playbook. However, this leads to a...
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