Dedicated Service Delivery Team
Through client-dedicated service teams, Workspend establishes clear accountability for day-to-day delivery, performance metrics, and the achievement of service level agreements (SLA), as well as overall customer satisfaction. We also establish individual responsibilities, chain-of-command, and escalation procedures, all of which are foundations for performance in service to our clients.
Global Shared Services
Global shared services groups, subject matter experts and other corporate staff – such as HR, Legal, Benefits, and Accounting – support the delivery teams as necessary. Workspend assures the highest quality, most consistent service delivery at all times, without interruption or delay, under any business condition or changing circumstances.