How Will AI Transform the Workplace in 2018?

Artificial intelligence (AI) is becoming more prevalent every day, entering new businesses and industries at an incredibly rapid pace. Many companies are excited about the prospect of bringing the technology into their operational paradigm, particularly for the number of benefits it can provide.

However, some have yet to embrace artificial intelligence in the workplace, at times because they aren’t certain if these systems provide them with enough value.

Artificial intelligence can be a powerful presence in the workplace, making it wise to explore what it has to offer. To help you get started, here are a few ways AI is transforming the workplace across the country in 2018.

Intelligent Automation Tools

A large number of workers spend a substantial amount of time of tedious and repetitive tasks, preventing them from focusing on more complex challenges or innovating as a method of supporting growth. However, artificial intelligence can help alleviate these strains, processing data that is easy to define and doesn’t necessarily require input from an actual person.

The ability to automate frees your staff up to handle activities that require things like creativity and complex problem-solving, thought processes that are currently beyond the grasp of the majority of AIs. This means they can do more to help advance the business each day instead of simply working to maintain basic data.


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Customer Service Improvements

Chatbots have been gaining a lot of attention for their convenience. Not only are they able to respond to customers quickly, limiting the need for a person to wait in a queue for assistance, they can also be programmed to manage low-level requests that are frequently made.

This approach can improve customer satisfaction, ensuring that service is provided as quickly and conveniently as possible, while ensuring that your support personnel are only managing the higher-level tiers of support.

More Efficient Resource Allocation

Since artificial intelligence can process large quantities of data with ease and at-speed, it can assist management with identifying bottlenecks in processes and adjust resource allocation to increase efficiency. These systems can report back on production and workflows, giving leaders valuable information to make critical decisions designed to improve profitability.

Predictive Analytics

Some AI systems are designed to provide predictive analytics, allowing businesses to model the impact of certain decisions before actually going live. For example, a potential change to the production model could be reviewed to determine if the effect is positive or negative, or customer data can be used to help identify the most effective marketing techniques.

Ultimately, artificial intellignce is becoming more engrained in the business world and learning to embrace what it has to offer means your company can reap the benefits provided by these advanced technologies.

If you are interested in learning more about artificial intelligence in the workplace and how these solutions can benefit your organization, the professionals at Workspend can provide you with valuable guidance and recommendations to improve your processes. Contact us to speak with a member of our knowledgeable staff today and see how our services can benefit you.

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